Terms of Return
Products may be returned within 30 days of delivery by filling in a return form via web shop or contacting customer service by email or using the Contact Us form in the web shop. The right for return is not applicable to institutions and companies or to goods that have been made-to-order in accordance with the customer’s request or to any other custom-made products.
Customer will obtain a returns number from Kemppi within one (1) week together with a returns number and instructions. Kemppi will organize and pay for the return transportation. The returns number is valid for fourteen (14) days, during which time the customer must relinquish the goods for delivery to Kemppi.
Customer is liable for any damages or loss of goods during the return transportation
The right of return is only applicable to goods in their unopened original packaging. The goods must be packed in the same or equivalent packaging in which received and suitable for transportation.
Returned goods will be credited after they have been received, inspected, and accepted, and latest fourteen (14) days after receiving the shipment. In case of partial return freight charges will not be credited.
Kemppi reserves the right to impose additional reductions if the goods are not accepted due to damage during the transportation or products being opened or used.